Join the Muslim Hands team

International Support Unit Administration Officer

Vacancy Reference
Position Title
International Support Unit Administration Officer
12-Months' Fixed Term (Renewable / Extendable) with 6-Months' Probationary Period
35 hours per week
Based at
Nottingham, UK
£24,000 - £26,000 (depending on experience)

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration, and finance and at the outset, the unit will focus on the following countries non-exhaustive list Canada, France, South Africa and USA. 

Main Responsibilities

The Administrative Officer will be based at Muslim Hands headquarters in Nottingham, the purpose of the role is to provide full administrative support at a senior level to the International Support Unit. The Administrative Officer will be at the heart of the department to ensure smooth daily time management, scheduling of meetings and correspondence, further handling sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The Administrative Officer may on occasion be expected to travel between the Muslim Hands partner offices frequently.

Application Process: Send us an up-to-date CV and supporting Covering Letter by email, including the above reference number.

Closing Date: Friday 21st January 2022

Interviews: As and when suitable candidates are identified

Start: ASAP thereafter

NB: -

  • Strong applicants may be contacted sooner, ahead of the closing date, to hold an interview with Muslim Hands. This will be either in-person, over the telephone or on Zoom. Therefore, please include your telephone contact details within your application and be sure to familiarise yourself with Zoom. 
  • Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the closing date.
  • Unfortunately, we will only be able to contact successful candidates, so if you have not heard from us by the closing date, your application will have been unsuccessful.
Job Posted
Deadline for Applications

Position Summary

Job Responsibilities:

  • Produce monthly reports of all the partner offices and assist in developing future KPIs for the ISU team
  • Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
  • Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
  • Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
  • Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
  • Assist the ISU director in developing, implementing and monitoring the ISU strategy.
  • Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
  • Typing, compiling and preparing reports, presentations and correspondence
  • Acting as the first point of contact: when dealing with correspondence and phone calls
  • Managing the diary and organising meetings and appointments for the ISU team
  • Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
  • Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
  • Maintain absolute confidentiality regarding the organisation's information and procedures
  • Any other duties as may reasonably be required by the director.

Person Specification:

  • Preferably educated to degree level or equivalent.
  • Preferred experienced within an administrative role
  • Willingness for overseas travel and out of office hours working.
  • Experience of electronic diary management.
  • Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
  • Ability to organise and plan own work.
  • A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
  • Ability to work on own initiative.
  • Ability to deal with sensitive information with discretion and to maintain confidentiality.
  • Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.
  • Demonstrate relevant NGO/Charity experience

General Expectations:

  • To promote and adhere to all Muslim Hands policies, procedures and professional practices, which encourage and support other members within the overseas fundraising offices
  • To maintain absolute confidentiality with regard to the organisation's information and procedures
  • To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner
  • To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
  • NB: This job description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time, to reflect the changing needs of the organisation.

Other Requirements:

  • Must be able to demonstrate current eligibility to work within the United Kingdom
  • Must be able to provide a valid DBS certificate (issued within the last year) when requested by Muslim Hands; OR Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role

About Muslim Hands

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. The International Support Unit (ISU) supports the development of Muslim Hands' partner offices in the areas of fundraising and communication, program management, administration and finance. At the outset, the unit will focus on the following non-exhaustive list of countries: Canada, France, South Africa and the United Kingdom. 

How To Apply

Application is by CV and covering letter by email to or by hard copy to our address.

Apply Now

Muslim Hands UK

Established in 1993, Muslim Hands is an aid agency and NGO helping those affected by poverty, conflict and natural disaster in over 20 countries worldwide.