Join the Muslim Hands team

International Support Unit (ISU) Programme Coordinator

Vacancy Reference
Position Title
International Support Unit (ISU) Programme Coordinator
12-Months Fixed-Term Contract (with a 6-Month Probationary Period, Extendable)
35 hours per week
Based at
Nottingham, UK
£27,000 – £32,000 (depending on experience)

The International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, programme management, administration and finance. At the outset, the unit will focus on the following countries: Canada, France, South Africa and the United Kingdom (this list is non-exhaustive). 

For this role, you will be reporting to the Director of the International Support Unit.

Job application:

Application Process & Closing Date: Send an up-to-date CV and supporting Covering Letter by email by no later than 25th September 2020.

Interviews: As and when suitable candidates are identified.

Start: ASAP thereafter.


  • Strong applicants may be contacted sooner, ahead of the closing date, to hold a Skype interview with Muslim Hands; therefore, please include your Skype ID in your application.
  • Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the closing date.
  • Unfortunately, we are only able to contact successful candidates, so if you have not heard from us by the closure date your application will have been unsuccessful.
Job Posted
Deadline for Applications

Position Summary

Qualifications and Experience:

  • Minimum degree-level qualification
  • At least 2 years’ experience of working in a similar role
  • Experience in a non-profit organisation is desirable

Essential Skills:

  • Exceptional strategic thinking and problem-solving skills, with the ability to lead the programme reporting and analysis required to support strategic decision-making
  • Ability to effectively communicate complex information (both written and verbal), articulate trade-offs, and distil information into clear recommendations for a range of decision-makers
  • Ability to maintain strict confidentiality in her/his work, exercising excellent judgment and discretion at all times
  • Accomplished at working in an environment that is demanding and fast-paced, where there are sometimes competing needs and limited resources

Key Responsibilities (Strategy, Planning and Financial Management):

  • Deliver the ‘Muslim Hands' Programme Strategy 2018-2020’ by supporting international offices to ensure the delivery of programmes is in line with the organisation’s strategic aims.
  • Plan and review the progress of programme strategy and financial management at regular intervals (monthly, quarterly and annually).
  • Ensure all international offices are working in line with the programme strategy to achieve the organisations agreed long-term goals.
  • Support international offices to develop and implement the programme annual budget to ensure it is in line with the organisation’s financial procedures to deliver projects.
  • Support international offices' financial transactions to and by MH partners, in accordance with MOU and programme funding agreement.
  • With international offices, help develop an effective model and tools to enable planning and writing of programme proposals which comply with the Muslim Hands' programme guidelines and standards.

Key Responsibilities (Support to Senior Management):

  • Support international country office senior management in producing programme strategic plans, budgets and new policies for the future of Muslim Hands.
  • Support international offices in presenting programmatic feedback and financial reports to CEO, Senior Management and Board of Trustees on a monthly, quarterly and annual basis.
  • Advise international country office senior management on future projects and the viability of obtaining funds to support project initiatives.
  • Work with international country office senior management to ensure Muslim Hands programme policies and practices are in line in with the programme standards and local regulations.

Key Responsibilities (Programme Management):

  • Provide direction to the international country offices' programmes team with guidance and support, to ensure the effectiveness and positive impact of the programmes implemented, including resources, feedback and additional training when required.
  • Collaborate with overseas partners to ensure their strategies are in line with international country offices' programme strategy. Share decision-making for maximum benefit to programmes.
  • Assist international offices in developing a reporting mechanism to be utilised by the programmes team, which includes monitoring, programme delivery and financial reporting.
  • Provide support to ensure that country offices effectively use the Muslim Hands software suite (Programme System 3, Qalam, Alpha or any application approved by senior management) for managing budgets, monitoring and coordination of programmes across the organisation.
  • Assist international country offices to ensure overseas partners are working in line with partnership’s policies which meet the organisational strategic aims.
  • Review and assist the development of partner organisations by providing training, resources and feedback.
  • Assist in developing and implementing a clear communication structure between programme and fundraising departments to provide timely feedback to Muslim Hands’ supporters.
  • Provide timely feedback to fundraising department, supporters and stakeholders, particularly during emergencies response, Ramadan, Qurbani or any specific campaigns.
  • Be versed and familiar with existing changes within the required standards and regulations for INGOs / humanitarian relief, development agencies and local laws (CHS).

Key Responsibilities (Humanitarian Response):

  • Assist international offices in developing and implementing a strategy to deliver rapid emergency responses during any disasters and human crisis.
  • Support emergency team in identifying relevant stakeholders for the Emergency Programme (UN, NGOs, donor agencies, private sector).
  • During emergencies, actively encourage the partners to increase collaboration with agencies, UN institutions, donors, trusts, foundations, campaigners and standardisation organisations.

Key Responsibilities (Programme Monitoring, Evaluation and Learning (MEAL)):

  • Assist in developing a regular process of monitoring and data collection of all Muslim Hands programmes.
  • Ensure effective regular monitoring of international programmes to evaluate the impact and direction of the programmes.
  • Ensure, after an adequate assessment is made by MEAL, recommendations are implemented to improve delivery of programmes.
  • Share recommendations based upon MEAL with all Muslim Hands' donors and stakeholders.

Key Responsibilities (Staff Management):

  • Ensure the Programmes staff in international offices are trained and follow all policies and procedures.
  • Undertake any reasonable responsibilities as required by Line Manager and adhere to all Muslim Hands' policies.
  • Ensure effective management of team’s time-keeping and attendance though tools provided (e.g. Clock-rite and E-days).

General Responsibilities

  • To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
  • To support fundraising activities from time to time, including committing to partake in approximately five live TV Appeals during our peak periods
  • To undertake any reasonable responsibilities as required by your Line Manager
  • To promote and adhere to all Muslim Hands policies, procedures and professional practices
  • NB: This job description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time, to reflect the changing needs of the organisation.

Essential Requirements:

  • Ability to demonstrate current eligibility to work within the United Kingdom
  • Ability to provide a valid DBS certificate (issued within the last year) when requested by Muslim Hands; OR Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role
  • Ability to travel internationally frequently, to partner offices in Canada, France and South Africa

About Muslim Hands

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. The Head Office is in Nottingham and the fundraising team is in Limehouse, London; occasional travel will be required between the two locations, as well as to our partner offices in Canada, France and South Africa. Muslim Hands UK is seeking an enthusiastic and passionate individual to direct our Programmes during an exciting period of change, as we have ambitious plans to grow our activities in 2020.

How To Apply

Application is by CV and covering letter by email to or by hard copy to our address.

Apply Now

Muslim Hands UK

Established in 1993, Muslim Hands is an aid agency and NGO helping those affected by poverty, conflict and natural disaster in over 20 countries worldwide.