Join the Muslim Hands team

Regional Desk Coordinator (x3 Positions Available)

Vacancy Reference
Position Title
Regional Desk Coordinator (x3 Positions Available)
12-Months' Fixed Term (Renewable / Extendable) with 6-Months' Probationary Period
35 hours per week
Based at
Nottingham, UK
(Up to) £32,000.00 per annum

Muslim Hands UK is seeking enthusiastic persons who are passionate about working in the humanitarian and development sector. This person would thrive by inspiring staff working in the field and helping to develop their skills. RDC would take the lead in developing the field offices to ensure optimum performance.

Muslim Hands is looking for three Regional Desk Coordinators focusing on Asia, Africa and the Middle East. Each of the RDC will focus on partner management, risk management, safeguarding and compliance.

RDC would also oversee the operational aspects of our programmes and partner offices. Working alongside our thematic coordinators in the UK and internationally, RDC will ensure that the partners have the capacity and tools to effectively implement our programmes and ensure that all partners are compliant with MH policies and procedures, especially on governance and risk management.

The RDC position will also support the Global Operations team in assessing and building the capacity of partner offices. Through coordination with the International Support Unit, the RDC will provide support and partner-specific information to the Muslim Hands International Fundraising partners.

This is an exciting period of growth and change at Muslim Hands as we have ambitious plans and programmes strategies to grow our activities by 2025. 

Application Process: Send us an up-to-date CV and supporting Covering Letter by email, including the above reference number.

Closing Date: Friday 21st January 2022

Interviews: As and when suitable candidates are identified

Start: ASAP thereafter

NB: -

  • Strong applicants may be contacted sooner, ahead of the closing date, to hold an interview with Muslim Hands. This will be either in-person, over the telephone or on Zoom. Therefore, please include your telephone contact details within your application and be sure to familiarise yourself with Zoom. 
  • Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the closing date.
  • Unfortunately, we will only be able to contact successful candidates, so if you have not heard from us by the closing date, your application will have been unsuccessful.
Job Posted
Deadline for Applications

Position Summary

Job Responsibilities:

  • Support the Partner offices and their operations to ensure they have effective resources and processes to manage MH funded projects.
  • Provide support on HR and operational capacity within partner offices and overseas programmes
  • Provide operational advice and support to MH on the working environment within country offices, including our fundraising teams
  • Support the development of operational procedures and capacity within partner offices
  • Assist partners to formulate, plan and communicate a country strategy with a clear vision and operational and programmatic goals
  • Ensure partner offices have capacity and training plan to ensure continuous professional development of staff and the capacity to implement operational and programmatic strategies
  • Represent Muslim Hands in the relevant forums and discussions.
  • Support the Global operations team in the partner capacity assessments and training programmes.
  • Ensure all partner policies and procedures (financial, operations, HR, etc.) are up to date, in line with MH policy and local law and exhaustive for the program's needs.

Person Specification:

  • Experience in working with remote partners across the globe
  • Experience of working within a development/humanitarian organisation
  • Be effective in a fast-paced environment, especially within humanitarian emergency contexts
  • To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner
  • To undertake any reasonable responsibilities as required by the line manager
  • To promote and adhere to all Muslim Hands policies and codes of conduct
  • Excellent oral and written English is required.
  • Experience of working within INGOs and Partner/Field Office Management
  • Experience of working in-country within the countries that MH operate within
  • Knowledge of any of the following languages is an advantage: French, Arabic and Urdu.
  • Experience of working on Programme Quality, HR, Safeguarding and Risk
  • Demonstrate thorough understanding of project cycle management and familiarity of related documentation
  • Demonstrate knowledge of Programmes, Financial, organisational risk management

Financial Compliance

  • Oversee partner office administration budgets as well as a continuous review of budget vs actual expenditure.
  • Alongside other Fundraising partners, ensure field office administration income is reviewed, and expenses are in line with budgets.
  • Set a strong culture of compliance and integrity, with clear links between compliance and performance evaluations, consistent communication and rigorous oversight
  • Provide fund management and financial transfer support to thematic teams

Risk Management & Safeguarding

  • Manage the overall risk register for the region
  • Build risk mitigation plans to ensure effective management and implementation of MH projects.
  • Mitigate risk and concerns raised on partner offices and operations
  • Lead as the focal safeguarding contact for regional partners here in the UK.
  • Support partner offices to build safeguarding and complaint management processes and policies
  • Support and lead with complaint and safeguarding investigations when required

Project Management

  • Ensure that project management systems (P3) are used effectively by project field office staff
  • Alongside the thematic teams, ensure that the partner offices are provided with technical support on MH management systems

General Expectations:

  • To undertake all tasks and duties in an effective, efficient, transparent, and wholly accountable manner
  • Ability to demonstrate current eligibility to work within the United Kingdom.
  • Ability to provide a valid DBS certificate (issued within the last year) when requested by Muslim Hands; OR Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
  • To demonstrate Muslim Hands’ values and ethics in own working practices, approach, and conduct.
  • To support with fundraising activities from time-to-time, including occasionally helping with Live TV Appeals during our peak periods.
  • To undertake any reasonable responsibilities as required by line manager
  • Note: This job description will change from time to time due to changes within the Organisation as well as the updating of procedures within your department. If there is a major change to your role then a new job description will be produced.

Other Requirements:

  • Must be able to demonstrate current eligibility to work within the United Kingdom
  • Must be able to provide a valid DBS certificate (issued within the last year) when requested by Muslim Hands; OR Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role

About Muslim Hands

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. The International Support Unit (ISU) supports the development of Muslim Hands' partner offices in the areas of fundraising and communication, program management, administration and finance. At the outset, the unit will focus on the following non-exhaustive list of countries: Canada, France, South Africa and the United Kingdom. 

How To Apply

Application is by CV and covering letter by email to or by hard copy to our address.

Apply Now

Muslim Hands UK

Established in 1993, Muslim Hands is an aid agency and NGO helping those affected by poverty, conflict and natural disaster in over 20 countries worldwide.