Join the Muslim Hands team

Personal Assistant to Director of International Support Unit (ISU)

Vacancy Reference
Position Title
Personal Assistant to Director of International Support Unit (ISU)
12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Extendable)
9am-5pm, 35 hours per week
Based at
Nottingham, UK
£22,000 – £24,000 (depending on experience)

The Personal Assistant to the Director will be based at Muslim Hands headquarters Nottingham. The purpose of the role is to provide full administrative and secretarial support at a senior level to the Director of the international support unit. The personal assistant will be at the heart of the international support unit to ensure daily time management, scheduling of meetings and correspondence, and will handle sensitive and complex issues in a professional and objective manner. They will also be expected to take initiative when appropriate, especially in the Director’s absence. The PA will be expected to travel between the Muslim Hands partner offices frequently.

Approx. Interview & Role Commencement Date(s):

Interviews: W/C 5th August 2019

Start: ASAP thereafter

Job Posted
Deadline for Applications

Position Summary


  • Provide administrative assistance to maintain effective communication with supporting offices.
  • Produce monthly reports of all the supporting offices and assist in developing future KPIs for the ISU team
  • Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
  • Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
  • Manage arrangements for trustees and sub-committee meetings, including production/distribution of agenda and papers
  • Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
  • Assist the ISU director in developing, implementing and monitoring the ISU strategy.
  • Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
  • Acting as the first point of contact: when dealing with correspondence and phone calls
  • Managing the diary and organising meetings and appointments for the ISU Director
  • Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
  • Maintain absolute confidentiality with regard to the organisation's information and procedures


  • Demonstrate eligibility to work in the UK
  • Educated to degree level or equivalent
  • Working knowledge / experience of electronic diary management.
  • Working knowledge / experience of Exceptional interpersonal and communication skills, at all levels both internally and externally
  • A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise
  • Ability to deal with sensitive information with discretion and to maintain confidentiality
  • Excellent IT skills, including presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint


  • Ability to work on own initiative
  • Experience undertaking similar duties as described above
  • Experience within an international NGO / Charity Organisation
  • Ability to effectively communicate in additional languages

About Muslim Hands

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office is based in Nottingham and we have a fundraising team in London. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2020.

How To Apply

Application is by CV and covering letter by email to or by hard copy to our address.

Apply Now

Muslim Hands UK

Now in our 25th year of relieving poverty and suffering worldwide and those affected by natural disasters, conflict and poverty.