Join the Muslim Hands team

Programmes Operations Officer

Vacancy Reference
Position Title
Programmes Operations Officer
Permanent Full Time Contract (with a 6-Month Probationary Period)
Full-time, 35 hours per week
Based at
Nottingham, UK
(Up to) £22,000.00 per annum (commensurate with experience)

The candidate will work closely with the programmes staff in the UK as well as the field/partner offices overseas, ensuring both have the right tools and the capacity to effectively implement Muslim Hands programmes. Working mainly with field/partner offices in as many as 25 countries, they will ensure all partners and offices are compliant in MH policies and procedures, especially on governance and risk. The candidate will also ensure field offices HR issues are addressed as well keeping on top of general office administration. An important part of the role is being able to work remotely through telephone calls, emails and skype with the field and partner offices in various countries, understanding that all partners have varying degree of English proficiency and capacity. There will also be opportunities to travel to these locations, sometimes at short notice.


Approx. Interview & Role Commencement Dates:

Interviews: W/C 3rd June 2019 (should the advertisement campaign run its full course)

Start: ASAP thereafter


  • Strong Applicants may be contacted sooner, ahead of the closing date, to hold Skype Interview with Muslim Hands; therefore, please include your Skype ID in your application.
  • Previous applicants need not apply.
Job Posted
Deadline for Applications

Position Summary

Main responsibilities

  • Carry out day to day administrative tasks for our field/partner offices
  • Coordinate with project coordinators as well as field office and partners to ensure admin related issues are addressed within programmes
  • Provide support and address field office HR issues
  • Assist the line manager to ensure correct due diligence processes, policies and procedures are followed by projects staff and field/partner offices
  • Ensure all documents are appropriately communicated and recorded in MH systems
  • Act as a focal point for information in the absence of relevant project coordinators
  • Manage users and their access levels within the project management system
  • Assist the field/partner offices in issues related to using the project management system


  • Eligibile to work in the UK
  • Local to Nottingham / Nottingham Based
  • Educated to degree level
  • Good organisation and communication skills
  • Good knowledge of MS Word, Excel, PowerPoint and other IT systems and applications.
  • Willing and able to travel overseas at short notice
  • Able to work under pressure and to tight deadlines
  • Exceptional interpersonal and organisational skills


  • Relevant NGO/Charity experience
  • Experience of project management
  • Thorough understanding of project cycle management and familiarity of related documentation
  • Knowledge of risk management
  • Knowledge of Human Resources Administration

About Muslim Hands

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office is based in Nottingham and we have a fundraising team in London. Therefore, occasional travel between the two locations will be required Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2020.

How To Apply

Application is by CV and covering letter by email to or by hard copy to our address.

Apply Now

Muslim Hands UK

Now in our 25th year of relieving poverty and suffering worldwide and those affected by natural disasters, conflict and poverty.